The Catholic National Shrine and Basilica of Our Lady, at Walsingham is fully committed to safeguarding the welfare of all children, young people, and vulnerable adults. It recognises its responsibility to take all reasonable steps to promote safe practice and to protect children, young people and vulnerable adults from harm, abuse, and exploitation. The Catholic National Shrine and Basilica of Our Lady, at Walsingham acknowledges its duty to act appropriately to any allegations, reports, or suspicions of abuse, and to adhere rigorously to the robust and comprehensive safeguarding policies and procedures provided by the Catholic Safeguarding Standards Agency [CSSA], and as promoted in the Diocese of East Anglia.

The Catholic National Shrine and Basilica of Our Lady, at Walsingham works closely with the Diocese of East Anglia in all safeguarding matters.

The named person for Safeguarding at the Catholic National Shrine and Basilica of Our Lady, at Walsingham is:

Mr Rob Whitwood, General Manager
Tel: 01328 801036


External Safeguarding Contacts:

Social Services
Departments are all organised differently. If you wish to discuss a safeguarding concern, please contact your main Council telephone number and tell the call taker that you have a concern about the safety or well-being of a child or vulnerable adult, and they will transfer you to either Children’s Services or Adult Services.

The Police
Contact the mainline number for the Police, for reporting crime in your area, and ask the call taker to transfer you to the appropriate unit. Always make sure you tell the call taker if your concern is about a vulnerable adult or a child. Police forces also have Domestic Violence, Child Protection and Vulnerable Adult Units.

External Church Safeguarding Links:

Other External Safeguarding Websites:

 External Safeguarding Agencies’ Telephone Numbers:

Action on Elder Abuse Helpline: 0808 808 8141 [lines open Monday to Friday: 9.00am to 5.00pm].

Childline: 0800 1111 [phone if you are a child or young person and are worried about anything – lines open 24 hours].

Cruse [bereavement helpline]: 0800 808 1677 [lines open Mondays and Fridays: 9.30am to 5.00pm (excluding Bank Holidays); Tuesday to Thursday: 9.30am to 8.00pm].

NAPAC – National Association for People Abused in Childhood: 0808 801 0331 [support for adults abused as children – lines open Monday to Thursday: 10.00am to 9.00pm; Fridays: 10.00am to 6.00pm].

National Domestic Violence Helpline: 0808 2000 247 [phone if you are experiencing domestic abuse – lines open 24 hours].

NSPCC Child Protection Helpline: 0808 800 5000 [phone if you are worried about a child – lines open 24 hours].

Samaritans Helpline: 116 123 [phone if you feel you are struggling to cope and need someone to talk to – lines open 24 hours].

Stop It Now: 0808 1000 900 [preventing child sexual abuse] – lines open Monday to Thursday: 9.00am to 9.00pm [excluding Bank Holidays]; Fridays: 9.00am to 5.00pm.

Survivors Trust: 08088 010 818 [support for men who have experienced sexual assault or rape – lines open Mondays and Wednesdays: 10.00am to 7:30pm; Tuesdays: 10.00am to 12.00 noon and 1:30pm to 7:30pm; Thursdays: 10.00am to 4.00pm and 5.00pm to 7:30pm; Fridays: 10.00am to 2.00pm].