IMPORTANT NOTICE: HEALTH DECLARATION

All guests are required to fill in and return a Health Declaration in the 3 days running up to arrival.  This can be done online at www.walsingham.org.uk/healthdeclaration or by clicking the button below.

Elmham House Guest Information

Applicable for stays in 2022:  subject to change
Last updated 4/07/2022

Thank you for booking with the Catholic National Shrine.  By staying with us you are directly supporting the work of the Shrine

 

GENERAL INFORMATION

FEATURES:  The property features 70 bedrooms which are mostly ensuite, a refurbished open plan dining room, lounge area and bar, a library and lounge room.  Breakfast options include continental and full English.  There is also a bar.  Bedrooms vary from standard singles, to twin-bedded and family rooms which all have electric heating and a hand-basin.  Soap, towels and bedlinen are provided.  Ensuite rooms are additionally equipped with showers, a TV and complimentary hot drink facilities.

ARRIVALS AND DEPARTURES
Your room will be available from 3.30pm on the day of arrival until 10am on the day of departure. If you anticipate an earlier arrival, please let us know so that we can try and arrange for an early check-in.

MEAL OPTIONS
If not already included in your tariff, we invite you to consider our half board option (£13 extra for a two course supper) and full board (£20 extra for a packed lunch and two course evening dinner). On the day two courses cost from £16 per adult (£8 per child aged 5 to 16).  Children aged 5 to 16 are half price.  Infants and children aged 4 and under go free when eating with an adult.  These can be added to your booking by emailing reservations@walsingham.org.uk or calling 01328 820 217 and selecting the Elmham House option.

MEALTIMES

  • Breakfast: served daily between 08:00 and 09:00.
  • Lunch: served at 1pm (Monday to Saturday) and at 1.15pm (Sundays)
  • Supper: served at 6.30pm ONLY (up to and including 5 November 2022) and at 6pm (from 6 November 2022 to 15 December 2022)

CHILDREN
Children aged 5 to 16 are entitled to half price accommodation and meals when staying and eating with an adult.  Infants and children aged 4 and under, go free.

ACCESSIBILITY
Entrances to Elmham House have been adapted to be wheelchair-friendly with ramps and automatic door closers.  At mealtimes, staff are on hand to assist.  There is also a doorbell at an accessible height in Friday Market by the door to Elmham House Reception to allow wheelchair users to attract the attention of a those in Reception or on night duty.

FIRE EVACUATION INFORMATION

There are fire alarm sensors and sounders in every bedroom. Smoking indoors is not permitted and will trigger alarms. In addition, hairsprays, deodorants, etc have set off the sensors so please be careful. Ensure you know how to evacuate the building if the alarm sounds – even if a false alarm is suspected. The assembly point for Elmham House pilgrims is on Friday Market Place (not the courtyard, nor near the church). Please read the notices in the bedrooms to familiarise yourself with the procedure. Return to the building only with permission from a member of staff. Please also let us know if you have any disabilities ahead of your arrival.

MASS TIMES

There is a 9.30am Mass every Monday – Saturday at the Church of the Annunciation which is next to Elmham House.  Sunday Mass is 10.30am.

Mass at the Catholic National Shrine and Basilica of Our Lady is at 12.00 midday, every day. The Basilica is one mile from Elmham House and can be easily reached on foot in approximately 30 minutes along the Pilgrim Way.  The Pilgrim Way can be accessed by walking up Station Road by the Black Lion Pub in Friday Market Place and turning left by St Seraphim’s Chapel.

SPECIAL DIETS AND FOOD ALLERGIES

Please notify us at the time of booking of any special dietary requirements.  If you or any of your party are allergic to particular foods please inform us in writing and let the Kitchen staff know at every mealtime. Whilst we take the issue of food allergies and intolerances seriously all dishes are produced and prepared in environments that are not free from gluten, milk, egg, fish, crustaceans, molluscs, tree nuts (such as walnut, hazelnut, almond, cashews etc.), peanuts, sesame, celery, mustard, lupin, soya, or sulphur dioxide therefore all dishes may contain traces of these and other allergens. If you or any of your party suffer from sensitive trace reactions for stated allergens, please be aware that we are unable to guarantee suitability for them.

PAYMENT
Full payment in advance is required to secure your booking.  Where possible payment should be made by debit or credit card as this minimises administrative costs for the Trust.

AMENDING OR CANCELLING YOUR BOOKING
Individual bookings can be amended or cancelled up to midday on the day of arrival. Cancellations after this time will be subject to a cancellation fee equivalent to the first day of the booking. Please note additional charges apply if you are part of a group.

PETS
No pets are allowed on the premises except for assistance dogs (subject to suitable accommodation being available).

PARKING

Elmham House does not have its own car park for residents. There is a small free car park on Friday Market Place (NR22 6DB) outside reception or there is the Old Mill pay and display car park (NR22 6DH) at the top of the High Street that’s a short walk away from Elmham House and accessible both from Common Place and from Coker’s Hill. Charges: £2.00 (2hrs), £3.00 (4hrs), £5.00 (24hrs), £8.00 (48hrs) or £20.00 for a week. Free overnight from 6pm to 8am.

FACE MASKS/COVERINGS
We recommend a face mask/covering be worn when in the buildings in large numbers, apart from when eating or drinking when seated in the dining room. Thank you for your continued support and co-operation in this regard.

LIFT USE
Only one person or family is allowed in the Elmham House lift at a time. Please stand away from the doors when they open to check if it is free. If not please let the person get out first. Priority for the lift should be given to people with disabilities and we encourage the use of the stairs if people feel they are able to do so.

NOTICES
Please follow notices that are on display around the buildings and staff instructions when given to you.

GENERAL FOOD AND HYGIENE INSTRUCTIONS
Please wash and dry your hands regularly and use hand sanitizer when entering the building and before getting food to eat or drink. When entering Elmham House dining areas to eat please queue for your food at the serving hatch. The tea/coffee station is open for tea and coffee and drinks can be purchased from the bar. When you finish your meal, please take all used crockery and cutlery up to the hatch for washing. Enhanced cleaning is taking place on frequently touched items.

SERVICING OF ROOMS
To minimise costs and improve efficiency, bedrooms will not ordinarily be serviced during your stay. If you have towels which need replacing, or rubbish bins which need emptying, please leave these on the floor outside your room by 9.30am.  Fresh towels and bins will be placed in your room. Any other issues or for further service, please contact reception.

ADDITIONAL TEA, COFFEE AND SUGAR
Further tea, coffee and sugar sachets are available from the tea and coffee station in the dining room.

CONTACTING US WHEN ON SITE
Please use the telephones found at various points around the building if no one is around to answer your queries.

 

SUGGESTIONS

FAMILIARISE YOURSELF WITH WALSINGHAM
We also invite you to visit the Shrine’s website www.walsingham.org.uk and to explore what Walsingham and the surrounding area has to offer.

SPIRITUAL PREPARATION
As spiritual preparation for your visit we invite you to reflect on the purpose of your visit and to pray the Novena to Our Lady of Walsingham in the 9 days before your arrival.  This can be accessed online at www.walsingham.org.uk/novena/.  You may also wish to consider purchasing a copy of Fr Michael Rear’s, Pilgrims and Pilgrimages.  Both available at EH Reception, the Slipper Chapel Shop and online at shop.walsingham.org.uk.

Wishing you a restful stay.  The Shrine Team

FINDING US
Our address:  Elmham House, Friday Market Place, Walsingham, NR22 6EG
Email: reservations@walsingham.org.uk
Phone: 01328 820 217
Parking:  Free parking is available in Friday Market Place.